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FAQ - Your questions? We got answers!

Can I Manage My Own Network?

Yes of course! We can be there to help you setup and be the extra hands you need at times. Simple email or phone call away. Save time and money by managing your network from one place and by multiple machines at once!

What tools or software can I use to optimize and maintain my PC’s?

Save time and Money with CCleaner Cloud which we can provide for you! Schedule CCleaner and Defraggler so endpoints stay clean without you doing a thing, Repair Windows Registry issues and be warned before problems even occur.

What does your platform manage?

Our platform will monitor and manage windows, mac, linux and vmware machines. All in one platform that can easily access all these machines from one singular point.

Do you provide a managed cloud security solution?

Powered by next-generation advanced machine learning, one of the world’s largest
threat intelligence clouds, and real-time behavior analysis, protects
against ransomware, zero-day attacks, phishing, exploit kits, mobile threats and other
malware that easily evade traditional signature-based antivirus

IT Infrastructure & Network Support Services


Our technical staff has the ability to design and implement data communications for most all enterprise needs. This service provides options including simple web connections to more comprehensive Local Area Network (LAN), Wide Area Network (WAN), Virtual Private Network (VPN) solutions, dedicated line solutions, and bandwidth provisioning.

We survey each client’s specific needs before exploring various hardware components and carrier constraints to present a highly reliable network. Our staff will purchase and install components, install monitoring capability and test the network to ensure it meets the customer’s performance standard.

OS Support Services

We offer the complete technical support resources required to support the operating system utilized on the customer’s server. We initiate service calls to operating system vendors, log problems using our problem management system and monitor the problem through resolution.

Event Scheduling

This service enables the customer to specify events or tasks that are to be performed at specific time intervals. We initiate the tasks and monitor their completion. We also have the ability to execute a series of events where we verify that intermediate results have been obtained before the next in the series is started.

Common events scheduling tasks include production processing control or job scheduling including daily weekly and monthly backups.

Managed Backups

We offer complete data backup services including daily, weekly and monthly backups. These services are provided according to the customer’s specified plan, including unique labeling and storage requirements.

After a backup task is completed, we verify that the system has been restarted and is operational. INC can provide a replication backup if needed!

Firewall Management

Firewall management services provide the customer with one source for design, installation and ongoing management. Our technical staff designs the firewall system to meet the customer’s unique environment. We offer to monitor and maintain the ongoing use of the system with upgrades and maintenance for the software, hardware and network components.
We offer a variety of firewall solutions. We can also provide ‘fully managed’ dedicated firewall solutions, and appliance firewalls. Additionally, we offer integrated high-availability, VPN and load-balanced solutions.

Performance Tuning + Capacity Planning

Our technical staff examines historical system data including CPU usage, memory usage and data storage trends to evaluate present and future system performance. We offer suggestions for parameter settings to achieve optimal performance with the present system resources.

Additionally, based on our trend analysis, we recommend when and what specific system resource upgrades will be required to meet predicted future processing requirements